Cancellation Policy
Please review our cancellation policy to understand the terms, conditions, and applicable charges when cancelling your travel reservations through pricelineOTA.
Introduction
This Cancellation Policy explains the conditions applicable to cancellations of travel reservations made through pricelineOTA. These conditions may vary depending on the airline, hotel, rental car provider, travel service provider, and the fare or booking rules associated with your reservation.
By making a reservation through pricelineOTA, you acknowledge that cancellation requests are subject to the applicable provider's policies and the terms displayed during the booking process.
Flight Cancellation Policy
Flight cancellations are governed by the rules and restrictions established by the airline and the fare purchased at the time of booking.
Refundable Tickets
Eligible refundable tickets may qualify for a refund after cancellation, subject to the airline's applicable terms and conditions.
Non-Refundable Tickets
Non-refundable tickets generally do not qualify for a refund of the base fare. Certain taxes, fees, or unused portions may be refundable depending on airline rules.
Some airlines may offer travel credits, vouchers, or alternative rebooking options instead of monetary refunds. These options are determined by the airline.
Hotel Cancellation Policy
Hotel cancellation conditions depend on the property's cancellation rules and the rate plan selected during booking.
- Free Cancellation: Eligible bookings may be cancelled without a cancellation penalty before the stated deadline.
- Non-Refundable Reservations: These bookings generally cannot be cancelled for a refund.
- Late Cancellations: Cancellations made after the permitted deadline may result in a charge.
- No-Show: Failure to arrive at the property without cancelling may result in charges according to the hotel's policy.
Car Rental Cancellation Policy
Car rental cancellations are subject to the rental provider's terms, payment conditions, and cancellation deadlines.
- Prepaid reservations may have specific cancellation fees or refund restrictions.
- Pay-at-counter reservations may have different cancellation conditions.
- Failure to collect the rental vehicle may be treated as a no-show and may result in charges.
- Any eligible refund will be processed according to the rental provider's applicable policy.
Cancellation Fees and Charges
Cancellation fees may apply depending on the type of reservation, the provider's rules, and the time at which the cancellation request is submitted.
Applicable charges may include:
- Airline cancellation penalties.
- Hotel cancellation or late cancellation charges.
- Car rental cancellation fees.
- Supplier-imposed administrative charges.
- Other non-refundable service fees, where applicable.
How to Request a Cancellation
If you wish to cancel a reservation made through pricelineOTA, follow these steps:
Step 1: Locate Your Booking
Keep your booking confirmation number and registered contact information ready.
Step 2: Submit Your Request
Contact our customer support team or use the available booking management options to submit your cancellation request.
Step 3: Review Cancellation Terms
Review the applicable cancellation charges, refund eligibility, and provider conditions before proceeding.
Step 4: Receive Confirmation
Once the cancellation is processed, check your registered email for the cancellation confirmation.
Refund Processing
If your reservation qualifies for a refund, the refund will generally be processed to the original payment method, subject to the provider's approval and applicable payment processing procedures.
Processing times may vary depending on the airline, hotel, rental car provider, financial institution, and payment method.
pricelineOTA cannot guarantee a specific refund timeline when processing depends on an external travel provider or financial institution.
Cancellation Due to Provider Changes
If an airline, hotel, rental car company, or other travel provider cancels or significantly changes a reservation, available alternatives may include rebooking, travel credits, or a refund, depending on the provider's policy and applicable regulations.
Such cancellations may be handled differently from voluntary cancellations initiated by the customer.
No-Show Policy
A no-show occurs when a traveler does not use the booked service and does not cancel the reservation within the required cancellation period.
Depending on the provider's rules, a no-show may result in the forfeiture of the booking amount or additional charges.
We recommend contacting the relevant provider or our support team as soon as possible if you are unable to travel or use your reservation.
Changes to This Cancellation Policy
pricelineOTA reserves the right to update or modify this Cancellation Policy from time to time. Any updates will be published on this page with the revised effective date.
Customers are encouraged to review this page periodically to remain informed about the applicable cancellation terms.
Contact Us
If you have questions about a cancellation, refund eligibility, or the applicable cancellation charges, please contact our customer support team.
Customer Support
Phone: +1-888-888-8888
Important Disclaimer
This Cancellation Policy provides general information about cancellation procedures. The specific cancellation terms applicable to your reservation are those provided by the relevant travel supplier and displayed during the booking process or in your booking confirmation.
In the event of any inconsistency, the applicable supplier terms and conditions and mandatory consumer protection laws will govern.